Terms & Cancellation

BOOKING, PAYMENT & CANCELLATION TERMS

Clear and straightforward terms for our Travel Trade partners.

Our standard booking conditions are outlined below. Specific terms stated in your quotation, booking confirmation or individual partner agreement always take precedence.

REGULAR ACTIVITIES / FIT

Payment
Full payment is required according to the booking confirmation.

Cancellation
Free cancellation up to 8 days before the activity.

Cancellations made 1–7 days before the activity are charged at 100%.

No-show: 100% of the booking value.

PRIVATE ACTIVITIES

Payment
Payment is made according to the booking confirmation.

Cancellation
Free cancellation up to 30 days before the activity.

Cancellations made less than 30 days before the activity are charged at 100%.

GROUP BOOKINGS

Payment
Payment terms are stated in the quotation or booking confirmation.

Cancellation
Free cancellation up to 30 days before the activity, unless otherwise stated in the quotation.

Final number of guests
The final number of participants must be confirmed no later than 30 days before the activity. After this date, the confirmed number of participants will be invoiced.

TAILOR-MADE PROGRAMMES

Tailor-made programmes are quoted individually and may include activities, transportation, meals, accommodation and services from external suppliers.

Payment and cancellation terms are stated in each proposal.

Different cancellation conditions may apply to services provided by third-party suppliers.

CHANGES TO YOUR BOOKING

Need to change the number of guests, timing or other booking details?

Please contact us as early as possible. We will always try to accommodate changes, subject to availability.

Changes made after the applicable cancellation deadline may be subject to additional charges.

WEATHER & ARCTIC CONDITIONS

Our activities take place in an Arctic environment and are dependent on weather, snow, ice and trail conditions.

Safety always comes first.

Outback Abisko reserves the right to change routes, starting points, timings or the content of an activity when necessary for safety or operational reasons.

If we are unable to operate the booked activity safely, we will first try to offer a suitable alternative.

If no suitable alternative can be provided and Outback Abisko cancels the activity, the cancelled service will be fully refunded.

NORTHERN LIGHTS

The Northern Lights are a natural phenomenon and cannot be guaranteed.

A Northern Lights activity is therefore not considered cancelled if the Aurora is not visible during the tour.

TRAVEL INSURANCE

We strongly recommend that all guests have appropriate travel insurance.

Outback Abisko is not responsible for costs related to flights, trains, accommodation, transfers or other travel arrangements if a guest is unable to participate or an activity has to be cancelled.